returns refunds and exchanges policy


Ordering Online with us is safe and secure! We employ SSL certificates with our visitors to help protect credit card information.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal check. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.


All sales are final. Please confirm the items that you require prior to making your purchase.

All items are non-returnable unless authorized and approved by a supervisor. A 20% restocking fee will be assessed on all returns that have been authorized and approved by a supervisor. 

A copy of the invoice listing the returned items must be enclosed with your return shipment. You must also send us any physical material you received as part of the purchase and destroy all copies that may have been made or stored in any place. Shipping charges are non-reimbursable. We are unable to accept a credit card draft as a sales receipt.

We are unable to accept any returns on: 

  • All sale books
  • All directories
  • All codes and technical standards
  • All society/association documents
  • All study guides including EIT/FE/PE review texts and solution guides
  • Shrink wrapped items that have been opened
  • Software or books with disk packages that have been opened
  • Items that have been special ordered
  • PDF's
  • online courses

To request a refund, or if you have any concerns with our product please email, call us at 877-804-3959, or go directly to the Contact Us page. We will send you an email to notify you if your refund has been approved by a supervisor. 


We reserve the right to modify this Refund Policy at our sole discretion, any such revision will be binding and effective immediately following the posting of the revised Refund Policy on this website.


Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

Orders are shipped Monday - Friday. We do not ship on Saturday and Sunday. 


All students are responsible for safeguarding their online course login credentials. Usernames and passwords are confidential and must not be shared or made available to anyone. The willful sharing of this information with another individual may result in revoked access to the online course. 


Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.


If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly (we will reply within 7 business days). It will then be dealt with confidentially, and effectively.